FAQ
What is MD Formula by Victoria Park Lab?
What is MD Formula by Victoria Park Lab?
MD Formula is a premium skincare line created by the experts at Victoria Park Medispa. Developed in Canada with science-backed ingredients, the products are designed to support and enhance both in-clinic treatments and everyday skin health.
Are your products suitable for all skin types?
Are your products suitable for all skin types?
Absolutely! Our skincare range is thoughtfully formulated to address a wide variety of skin types and concerns. Whether your skin is sensitive, acne-prone, dull, or uneven, we’re here to help you discover the perfect routine to reveal your healthiest glow. For personalized advice, we recommend speaking with one of our skincare specialists—reach out to us anytime at support@victoriaparklab.ca.
Are the products made in Canada?
Are the products made in Canada?
Yes. All our formulas are made in Canada with the support of local experts.
Are the products cruelty-free?
Are the products cruelty-free?
Absolutely. MD formula does not test on animals, and all formulas are ethically developed and responsibly produced.
Can I use MD formula products after a medical aesthetic treatment?
Can I use MD formula products after a medical aesthetic treatment?
Yes. Our formulas are designed to maximize the results of your medical aesthetic treatments. It's important to consult your provider before applying any product to your skin after a procedure, as specific protocols and recovery periods may be required. We offer specialized products and curated Post-Treatment and Post-Injectable Kits, developed to support recovery and optimize results after treatments like laser, IPL, or injectables.
Where can I buy MD Formula products?
Where can I buy MD Formula products?
You can shop our complete MD formula skincare collection directly through our official website at victoriaparklab.ca. A curated selection of products may also be available at participating Victoria Park Medispa clinic locations across Canada.
Do I need to create an account to place an order?
Do I need to create an account to place an order?
No account is required to shop with us. However, creating one gives you access to exclusive features like faster checkout, order tracking, and easy access to your order history for future reorders.
How do I use a promo or discount code?
How do I use a promo or discount code?
During the checkout process, you’ll find a designated field to enter your promo or discount code. Simply input the code and click “Apply” to ensure the discount is reflected before completing your purchase.
Do you offer a subscription option for products?
Do you offer a subscription option for products?
Yes! We offer a convenient subscription option on select MD formula products to help you stay consistent with your skincare routine—while saving money.
With our subscription model, you’ll receive your chosen product automatically every 1, 2, or 3 months, based on your selected frequency. The best part?
Subscribers enjoy an exclusive discounted price on their products. It’s our way of rewarding your commitment to great skin.
To subscribe, simply select the “Subscribe & Save” option on the product page, choose your preferred delivery interval, and proceed to checkout.
How do I manage or cancel my subscription?
How do I manage or cancel my subscription?
You’re always in control of your subscription. You can:
- Adjust your delivery frequency (monthly, every 2 months, or every 3 months)
- Skip a delivery
- Update your payment or shipping details
- Cancel at any time
To manage your subscription, simply log into your account and go to:
Where do you ship?
Where do you ship?
We offer delivery service to all Canadian Provinces and Territories. For the moment, we do not deliver outside Canada.
How long does shipping take?
How long does shipping take?
You will normally receive your order:
- 3 to 9 business days for Standard Shipping, depending on where you live in Canada (subject to Canada Post).
- 1 to 3 business days for Express Shipping, depending on where you live in Canada (subject to Canada Post).
How much is shipping?
How much is shipping?
There are no delivery charges for orders of $75 or more before taxes, excluding orders shipped to the Northwest Territories, Nunavut, and some remote areas (delivery charges apply for these areas). The Standard fixed shipping charge for orders under $75 before taxes is $10.95. The Express fixed delivery charge for an order under $75 before taxes is $14.95.
Do I need to sign for my order?
Do I need to sign for my order?
To ensure safe receipt of all orders, we require a signature for each package sent. However, if no one is present to receive and sign for your order, the mail carrier will leave a "Delivery Notice" card indicating when and where to pick up your package. The same procedure applies if you receive your package in a community mailbox.
What is your return policy?
What is your return policy?
We want you to be completely confident in your skincare journey. If you're not fully satisfied with your purchase, you may be eligible for a return or exchange within 30 days, under the following conditions:
- The product is unopened
- The product has a manufacturer defect
- The product has been gently used but is not suitable for your skin
You have two options:
- Exchange your item for another of equal value, free of charge
- Return the item—including any promotional gifts—for a full refund
Please note: All returns must be authorized in advance. You’ll receive a Return Approval Number before sending the product back.
Click here for more information about our return policy.
Can I return an online purchase in a boutique?
Can I return an online purchase in a boutique?
No, returns for items purchased online cannot be processed in boutique locations. All online order returns must be handled through our customer support team.
Are shipping fees refundable?
Are shipping fees refundable?
Shipping charges are non-refundable. If your return is accepted, you will receive a refund for the product(s) only. Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or error on our part.
What should I do if I have an adverse skin reaction?
What should I do if I have an adverse skin reaction?
If you experience an adverse skin reaction, discontinue use of the product immediately and contact us at support@victoriaparklab.ca. Our support team will ask for details about your reaction and work with you to offer the best possible solution.